Return and Refund policy
At Ortho Comfort, customer satisfaction is our top priority. If, for any reason, you are not completely satisfied with your order, we are here to assist you. Below, you will find all the details regarding our return and refund process.
Return Policy
Return Period
- You can return your product within 30 days of receiving it.
Return Conditions
- Items must be unused, undamaged, and in their original packaging.
- Customized products (e.g., made-to-measure items) cannot be returned.
- Beauty products and liquids must be unopened and unused.
- The return must include the original purchase receipt or invoice.
How to Return a Product
Returning in 4 Easy Steps
-
Request a Return Form – Email us at Support@ortho-comfort.com to request the return form. Carefully read the terms before proceeding.
-
Complete the Return Form – Fill in all the necessary details.
-
Ship Your Return – Send your product along with the completed return form to the provided return address. Note: Customers are responsible for return shipping costs. We strongly recommend using a shipping service with tracking.
-
Receive Your Refund – Once we receive and inspect the return, we will process your refund within 5 business days.
Exchange Policy
If you ordered the wrong size, we offer free exchanges within 30 days of receipt.
Exchanging in 4 Easy Steps (Size Issues)
-
Contact Us – Email Support@ortho-comfort.com with your order number and desired new size.
-
Complete the Exchange Form – We will send you an exchange form.
-
Ship Your Return – Send your order along with the completed exchange form to the provided address. Ensure the package has a tracking number.
-
Receive Your New Product – Once we receive the package, we will ship the correct size at no additional cost.
Defective or Damaged Products
If your product is damaged or defective, we will replace it free of charge.
Exchanging in 4 Easy Steps (Defective Products)
-
Contact Us – Email Support@ortho-comfort.com with a photo or video of the defective item and a brief description of the issue.
-
Validation – Our team will review the issue and approve the exchange.
-
Replacement Process – If validated, we will send you a replacement product at no cost.
-
Tracking Information – You will receive tracking details once the replacement is shipped.
Important Notes
- You must contact us before returning a product, as the return address may differ from the shipping address.
- Customers are responsible for return shipping costs.
-
Refunds are processed through the original payment method, and most financial institutions take 3-5 business days to complete the transaction.
Contact Us
For any questions or return requests, contact our support team:
📧 Email: Support@ortho-comfort.com
📍 Return Address:
Lane 1177, Jianlan Road, Meixu Street Dayone Warehouse, Yinzhou Qu, Ningbo Shi, Zhejiang Sheng, China, 315000
IMPORTANT: Before sending any return, please contact us to obtain the return form and include it with your package.
We are happy to assist you!
