FREQUENTLY ASKED QUESTIONS

How long do I have to make a return?

You can return a product within 30 days of receipt from our supplier.

What are the conditions for returns?

Incorrectly ordered products can be returned if they are unused and in their original packaging. Personalized products, such as custom-made items, cannot be returned.

How long does it take to receive a refund?

A full refund will be issued via the original payment method once we receive the products, inspect them, and confirm they are unopened. All customers must contact us after the package has been dispatched and provide us with tracking details so we can process the refund.

Most financial institutions take an average of 3-5 business days to process the refund.

Do I have to pay the shipping costs for the return?

Yes, all customers are responsible for return shipping costs. We recommend using a tracked return option, as we cannot be held responsible for lost returns.

Can I return my product without contacting you?

You must contact us before initiating a return, as the return address may differ from the address from which the original order was shipped.

How can I contact you?

You can contact us by email at support@ortho-comfort.com or fill out the form below. The Ortho Comfort team is working 24 hours a day, seven days a week. We always guarantee a response within 24 hours and are happy to help!

My product is damaged, what should I do?

For faster processing, please include a photo demonstrating the poor quality or damage to the item. The best photos are taken on a flat surface, with the logo and defect clearly visible. This information will be used to help you with your order and prevent future errors.

If you have received a damaged or faulty product, please contact us within 14 days of receipt.

There may be times when you are not satisfied with your order. At Ortho Comfort, we want to ensure you are completely satisfied with your purchase. Therefore, we offer a return policy to eliminate your worries. Below are the details of our return policy.